Frequently Asked Questions
We invite you to browse our FAQ ; the answer to your questions can probably be found on the website:
Why rent your skis online?
Online booking guarantees the availability of the equipment reserved on our website skisetluz.com at the best price.
How do I choose the date for my first rental day?
The date selected in the booking engine is your equipment pick-up date. You can collect the equipment the day before, starting at 4 PM.
Example: First rental day is February 6th; the customer can collect the equipment on February 5th, starting at 4 PM.
Is it possible to rent skis/snowboards, boots, or poles on their own?
Yes, simply uncheck the boot and/or helmet options.
Do I need to rent poles?
Poles are included in all our ski and snowshoe packages. However, you can also rent poles separately.
I made a mistake when giving my shoe size/height, what should I do?
Our rental fleet is large and diverse enough in sizes and heights to equip all customers. Your comfort and safety are our priorities. We are happy to accommodate your request and adjust the sizes of your skis or boots, and you can even change the category you selected on-site (subject to availability).
Is helmet rental included in the children's packages?
You can choose to book children's packages online with or without a helmet. Following the advice of mountain doctors, we strongly recommend that you rent a helmet for your child to ensure their safety.
I rented a snowboard, can I exchange my equipment during my stay if I want to go skiing?
You have the option, at any time during your stay, to exchange your equipment.
Is the store open on Sunday mornings? What are the store's opening hours?
During the winter season, we are open every day, including Saturdays, Sundays, and public holidays. Seasonal opening hours: 8:00 AM to 7:30 PM, 7 days a week.
For personal reasons, I had to return the equipment before the end of my rental period. Can I get a refund for the unused rental days?
Illness or accident affecting one of the people who rented the equipment, or the closure of all the ski lifts in the resort, are the only reasons that entitle you to a refund.
What payment methods are accepted?
Credit card (Mastercard, Visa, American Express)
Cash
Holiday vouchers
Is it possible to rent snowshoes, sleds, etc.?
Yes, all rental products are available on the website skisetluz.com.
Do you sell any items?
We offer a wide range of ski and mountain equipment and accessories: gloves, hats, sunglasses, ski helmets, ski goggles, ski socks, back protectors, shin guards, wrist guards, sunscreens, hand warmers, ski jackets and pants, skis, ski boots and hiking boots, après-ski boots, ski and walking poles, backpacks, fleece jackets, technical clothing and underwear, avalanche transceivers, airbag backpacks, ski touring gear and textiles, ski wax, cutlery, headlamps, camping equipment, sleeping bags, camping cookware sets, ice axes, crampons, sleds, snowshoes, snowboards...